Shipping
Shipping Update 10.01.2025
Tracking
-
Delivered Date for Virtual Couriers:
Automatically fills the Delivered At date for virtual courier shipments when the original shipment is delivered. -
Optimised Delete Jobs:
Delete jobs now run in batches of 1,000 to prevent system overload. -
Tracking Events Mapping:
The Is_Mapped field is now marked "True" for events with valid mappings. -
Improved Archiving Logic:
- Archives shipments without tracking after 30 days, even if undelivered.
- Archives unsupported shipments regardless of delivery status.
Shipping
Shipping Update 03.01.2025
Tracking:
1. Alert for Tracking Event Sync Monitoring
1. Alert for Tracking Event Sync Monitoring
- Automated Sync Check: The system now checks the last event sync time and ensures it is within 5 minutes.
- Alert and Resync: If the sync delay exceeds 5 minutes, an alert email is sent, and the pending events are automatically resent to Shipping.
- Pending Events Check: Additional checks identify if any events are waiting to be synced, ensuring no data is missed.
2. Queue Rescheduling for Tracking Events
- Efficient Rescheduling: When resending tracking events to Shipping, the process is optimised to prevent delays in syncing other customers' tracking events.
- Past Event Queuing: If an API account is disabled and re-enabled after 1 day or more, tracking events are queued separately to maintain workflow integrity.
Shipping
Shipping Update ( 27.12.2024)
Shipping Updates
- Completed the integration of the PTS courier, now available for use.
- Parcel2Go API URL changed to live URL.
Tracking Updates
- Corrected the status of incorrectly mapped shipments to ensure accurate tracking updates.
- Resolved the UTF-8 error that occurred when importing events from DPD’s FTP files.
- Optimised slow queries, reducing 2000 queries with execution time from over 40 seconds to just a few seconds, ensuring faster performance with no more slow queries.
- Updated the Laravel framework to its latest version, improving system stability and security.
- Merged similar indexings, significantly reducing disk space usage while maintaining optimal functionality.
Shipping
Shipping Update ( 20.12.2024)
Shipping Updates
- Resolved the issue with enabling digital customs for YunExpress, allowing customers to resume shipping orders seamlessly.
- Fixed incorrect weight details being sent for the DPD NL courier.
- Addressed a problem that prevented a customer from accessing their "My Account" page.
Tracking Updates
- Completed the implementation of archiving completed shipments older than 30 days. Archived shipments are no longer visible in the user interface but remain accessible in the database and integrated with the Shipping product.
- Introduced control mechanisms to identify shipments and couriers without updates post-booking.
- Adjusted the tracking cutoff logic to reference the last received event date for enhanced accuracy.
- Fixed an issue where some shipments with the DPD courier were not receiving tracking updates.
- Corrected a bug causing Royal Mail’s "Created" webhook events to sync improperly with shipments, ensuring these events no longer appear as a tracking status.
Shipping
Shipping Update ( 13.12.2024)
Shipping Updates:
- DPD QR Code Returns: Implemented to streamline the returns process.
- FedEx Trade Document Bug Fix: Resolved a bug to ensure seamless trade document generation.
- DHL Commercial Invoice Adjustment: Added an option to skip commercial invoices for specific couriers.
- BCP Label Template Integration: Introduced a new label template for BCP compatibility.
- PallexV2 Enhancements: Added default service IDs and a courier-specific PalletBaseId to improve functionality.
- APGGlobal Tracking Improvement: Added an alternative tracking URL for more flexible tracking.
- Item Description Update: Updated descriptions for a specific integration to meet customer requirements.
- DX Freight Labels: Adjusted label orientation to match courier specifications.
- DPD Unit Weight Configuration: Set a minimum value for unit weight to align with courier standards.
- DHL Parcel UK Cloud Adjustment: Limited the customer reference field (customerRef2) to 20 characters for compliance.
Tracking Updates:
- Log Retention and Error Event Removal: Tracking logs are now retained locally for 5 days and automatically deleted afterward. Error events are no longer created, but logs are generated to ensure tracking history is maintained.
- Postcode Data Enhancements: More postcode data is now added to the database and sent to shipping during event processing for accurate handling.
- Delivered Status Mapping: When a courier's delivered status mapping is updated, corresponding "Delivered At" values for tracking codes and shipments are also be updated from now on.
Shipping
Shipping Update ( 06.12.2024)
Shipping Updates
- Added a new courierSpecific field for product_option, enabling additional configuration options for TNT shipments.
- Resolved an issue where dimensions (Height, Length, Width) were not being sent to APG Global courier, causing shipment errors. Dimensions are now included in the request, ensuring accurate processing.
- Added support for submitting multiple reference numbers (reference2) when required, improving compatibility with specific UPSV2 use cases.
- Introduced a courierSpecific option to suppress the commercial invoice, providing clients the flexibility to manage customs documentation.
- Implemented support for the "CustomAttribute" field, allowing clients to send custom name and value data.
Tracking Updates
- Added activity names to group logs, making event tracking more structured and easier to analyse.
- Introduced new logic to handle authentication errors:
- Trackings are marked as "Auth Failed" after three consecutive authentication errors.
- API accounts with 100% daily failure rates are disabled automatically, and notifications are sent to the internal team.
- Accounts with over 20% daily failures trigger alert notifications.
- Added a "Disabled by Failsafe" parameter to track affected accounts.
Shipping
Shipping Update (03.09.2024)
New Courier Integration
- We have added the new InPost API for B2C shipments enabling our clients to sign up to InPost for deliveries to lockers all across the country.
Bug Fixes
- We have added Area field to the ship from address in the Parcel Hub API to correct some label errors for the Starlinks courier via their API.
New Features
- We have added the create_collection endpoint for Skynet
Shipping
Shipping Update (25.08.2024)
New Features
- We now support the ability to submit 10 label requests at a time asynchronously speeding up batch creation of labels 10 fold. The code is the same as the current batch creation but we have a new endpoint at api/couriers/v1/bulk/create-label-async
- We now support sending the phone number to Correos for SMS, this will be set to false as standard and can be enabled as true in the courier specifics.
- In Smart Shipping we have added a new option to the Value variable allowing you to choose between value per parcel or total value of shipment to apply to your Smart rules.
- We now support manifest creation for Huxloe specifically for shipments via Royal Mail with them.
- If you set an address in your Shipping account as default and your api request to us has a blank ship_from address and format_address_default is true we will use the address saved in your account settings.
- Using the test courier you can now within the GUI simulate tracking events and trigger web hooks from the shipments table using the hamburger menu.
- You can now recreate a packing slip or commercial invoice from the hamburger menu in the shipments table via the GUI or you can use api calls to do the same as detailed in the API documentation.
New Courier
- We have added the courier called Zedify to support their services across all of their depots in the UK. Zedify are a zero emissions courier operating across select cities in the UK to offer same day, next day and economy services.
Shipping
Shipping Update (15.08.2024)
New Feature
Split parcel for multi parcel shipping allows you to create smart shipping rule groups and have the best courier matched for each parcel in your shipment. Currently if DPD is the best option for your overall shipment you will get multiple DPD labels but if one parcel should go DPD and a much smaller parcel makes more sense to go with Royal Mail or Evri for example you will receive separate labels back for the right parcels based on your rules. This will save you money and hassle at the packing bench giving you even greater control.
New Courier Integration
We have implemented the Fedex REST API suite into Shipping ahead of the retiring of the Fedex SOAP/XML API. You will need to obtain new api keys from Fedex to install the courier but the services have remained the same and all presets and custom presets that existed have been copied to the new API.
Split parcel for multi parcel shipping allows you to create smart shipping rule groups and have the best courier matched for each parcel in your shipment. Currently if DPD is the best option for your overall shipment you will get multiple DPD labels but if one parcel should go DPD and a much smaller parcel makes more sense to go with Royal Mail or Evri for example you will receive separate labels back for the right parcels based on your rules. This will save you money and hassle at the packing bench giving you even greater control.
New Courier Integration
We have implemented the Fedex REST API suite into Shipping ahead of the retiring of the Fedex SOAP/XML API. You will need to obtain new api keys from Fedex to install the courier but the services have remained the same and all presets and custom presets that existed have been copied to the new API.
Shipping
Shipping Update (24.07.2024)
If format_default_address address is set to true we will now populate the default send to address from the shipping address book if the ship_from_address is sent blank.
You can now also specify an address name to select a specific address from the address book.
You can now also specify an address name to select a specific address from the address book.
Shipping
Shipping Update (11.07.2024)
New Feature - We have enabled Evri Corporate to now allow Food to be send through the network with the special designators for Product Type and delivery date.
Shipping
Shipping Update (27.06.2024)
New Carrier
- We have added Yodel Print in store returns allowing retailers to book returns back to their account address using SMS and email to send a barcode to their customer. The end customer will then be able to go to a parcel shop and return their parcel without the need for a printer.
New Feature
- We have added the ability to create presets with notes so that you can store specific information on a preset such as "only valid in USA". The preset will have an icon next to it to indicate that there is a note against the preset.
Tracking
- Skynet Worldwide is now available on our tracking system and all parcels will now receive tracking updates.
Improvements
- We have changed the way Amazon Oauth works to align with the newest specification.
- We have added delivery instructions for Amazon Shipping so that you can specify delivery instructions to be sent to the driver.
Shipping
Shipping Update (05.06.2024)
New Features
- We have completed our integration with Mintsoft for supported couriers which are currently Arrow XL and HubEurope. This allows customers of Mintsoft to access these 2 couriers should they wish to via their Mintsoft portal.
- UPS extended liability is now available allowing you to choose if you would like to enable extended liability. We will automatically send the values you submit in your parcel data to UPS as the value you would like to insure against if the insurance option is selected.
Bug Fix
- Intra European shipments for DHL Express were failing if no SKU provided, we have added a fix to send the term "DEFAULTSKU" if no SKU is provided
Shipping
Shipping Update (15.05.2024)
New Features
- Create Shipment is now live allowing you to set your shipping addresses in the my account page and then create single shipments domestically and internationally from the Shipments page using the new "Create Shipments" button.
- My Presets now mean that you don't need to see the whole list of every preset, you can instead choose the ones that matter to you by adding presets in the courier directory. Resellers you will have access to admin presets view to add or remove your presets for your virtual courier.
- Dr Ship our AI chat bot has landed, try it today and ask it a question to see how well we can answer your Shipping questions
Shipping
Shipping Update (14.05.2024)
New Features
- Added the ability to create "options" for DHL Parcel NL i.e. DOOR, EVE. These are options within the shipment to let DHL Parcel NL know what services are needed for the shipment.
Bug Fixes
- Parcelhub was returning the same lead tracking number for all parcels in a request, this has now been rectified to show the correct tracking number for all parcels.
- Every labels were failing due to special characters in the address lines, we have implemented a fix to strip those offending characters before sending the request to Evri.
Shipping
Shipping Update (19.04.2024)
New Features
- There is an issue when you try to send Royal Mail parcels to HongKong as they don't use postcodes. We have defaulted it to an an acceptable value provided by Royal Mail to make sure you get a successful label.
- We have updated the Palletways Error so that instead of getting a response that says this "error getting shipment": "code and surcharge arguments are not valid for this shipment" you will get an error that says this "error getting shipment": "Selected service not available for this destination". When you get this error it is because the service you selected is not a valid response from Palletways.
- Support added for multiple items on Furdeco so that Furdeco receives all the items in your shipment and not just the first one.
Shipping
Shipping Update (11.04.2024)
New Features
- Amazon multi parcel is now supported allowing you to create more than one label for your order in the same way that you would with any other courier. You will need to assign items to the correct parcel object so that your customer knows what is in each box but we will send the data back to Amazon automatically for you.
- We have added the ability for you to remove the parcel dimensions for FedEx meaning they will always charge you on what they scan and weight check vs what you submit to them. We have added as a new courier specific in Fedex called "Remove Dimensions".
Bug Fix
- We have fixed a bug where we were sending Export Licence required for all International Royal Mail Click and Drop shipments. This will now only be sent if desired and set in the courier specifics.
Shipping
Shipping Update (03.04.2024)
New Features
- Evri enterprise returns enabled for paper and paperless, the response now returns a label and a QR code along with a base64 image of both for you to process and use how you wish.
- DHL Parcel UK Cloud added support for auto creation of trading_location_id at register auth. When you enter the 4 pieces of information into this auth we make an api call to fetch and store the trading location id which is needed for ad-hoc collections.
Tracking
- Tracking for DHL Parcel UK Cloud API is now live
Shipping
Shipping Update (22.03.2024)
New Features
- Integrated label offset for S19 template where printer forces margins. Contact support for more information.
System Improvement
- Get Eligible shipping service response has been reformatted to make it pretty and remove the escape JSON. You can now view the logs in Shipping and they are in a readable format.
Shipping
Shipping Update (15.03.2024)
Fixes
- Changed the way the OAuth works for couriers that require it to make it more streamlined and less confusing for signing up in the GUI or sending a link for someone else to complete the registration.
- Have cleaned up the naming conventions for couriers to make them all more obvious which APIs they are and which countries they support.
- Fixed Bug in dashboard for users of limited group view in Shipping
Shipping
Shipping Update (15.03.2024)
New couriers
- Added GLS France to Shipping, please check out the link here.
New Features
- Multiple label support added to Starlinks. When you send more than one parcel request to Starlinks we will create multiple label requests and return them all in one PDF file.
- Evri Corporate Returns Added, please see how to use it here.
- Landmark Global final mile label support added, view how to set this up here.
Shipping
Shipping Update (29.02.2024)
New Features
- We have added 2 new rules to Smart Shipping allowing you to specify a shipping rule to trigger on certain days and at certain times. This feature is really handy for reassigning volume around courier collection times or making sure to use the correct weekend delivery service for certain shipments as examples.
Bug Fix
- We no longer send item level data to Huxloe for domestic orders which was causing labels to fail with more than 8 items in the parcel for Yodel services.
Shipping
Shipping Update (28.02.2024)
New Features
- Added a courier specific to USPS International Bridge to allow the dimensions not to be sent to the courier.
- Support added for business addresses on Arrow XL, we will take the business address and re format it to work with the available fields in the Arrow XL API.
New Couriers
- We have just released integrations for Amazon Shipping in Spain, France and Italy, please reach out to Amazon contacts in country to get setup for Amazon Shipping.
Shipping
Shipping Update (23.02.2024)
New Features
- Fedex PSUD (Post Shipment Document Upload) - we now support the ability to send files such as commercial invoices, certificates of origin and more by submitting a base64 of the document using our new Fedex endpoint to add customs data.
- Anansi for 3PLs is now supported allowing you to have each one of your fulfilment clients register directly with Anansi insurance and the correct policyholder information used based on the Accounts ID of the 3PL client.
Shipping
Shipping Update (15.02.2024)
New Features
- We have appended the tracking link to the tracking page in Shipping. From the shipments table you are able to click to see the tracking history of your parcel and previously the tracking number was only able to be copied. Now when you click on it we will divert you to the couriers tracking page.
Bug Fixes
- We have fixed a bug in the Shipping Rules that didn't prompt you to make sure you were sure before deleting a shipping rule or shipping group. This has now been resolved.
Shipping
Shipping Update (08.02.2024)
New Features
- Get Pricing call added to Shipping to allow you to obtain a price from supported couriers for a specific movement and service type. It will as standard return base price, surcharges, fuel and total where they exist and return other courier specific fields that are also relevant on a courier per courier basis.
Tracking
- Support has been added for GLS DE, you will need your GLS portal logins to register them against the auth for GLS DE and an account with a tracking subscription enabled to receive tracking updates.
Shipping
Shipping Update (07.02.2024)
New Feature
- Support for custom tracking URLs for Norsk Global. Norsk offer the ability for you to have a branded tracking page where your company name replaces the word norse in the tracking url i.e. "https://norsk.trackmyparcel.info/tracking/PARCEL12345" can be changed to "https://<<my_company_name>>.trackmyparcel.info/tracking/PARCEL12345". This is done by adding your company name to the custom tracking slug field in the Norsk registered auth.
Tracking
- We have added support for DHL Parcel DE to track shipments in Shipping. You will need to register for an application with DHL DE on their developer portal and add the keys to your DHL Parcel DE auth to activate.
Shipping
Shipping Update (06.02.2024)
New Features
- 3 new endpoints added to Shipping to allow an API User to be made Active or Inactive as well as the option to delete an API User using the API username instead of the API User ID.
Tracking
- Tracking is live for Huxloe Logistics and is available in the UI and for you to web hook to an endpoint of your choice
Shipping
Shipping Update (05.02.2024)
New Features
- We have added support for DPD SwapIt and ReverseIt services. This allows a label to be printed to send as an outbound leg with another label to put with the packaging to initiate a return at the door step. This will also print a 3rd label for the driver indicating a contact number at the receiver end and the details of the sender. The 4 courier services are now available under the DPD service codes and are ready to be used.
- Auto COD (cash on delivery) for Correos has been added. If you set auto_cod_amount to true and enter a COD account number we will send the total amount of the order to Correos.
Shipping
Shipping Update (02.02.2024)
Support added for custom domains for Intersoft. If you have your own Intersoft account for Royal Mail you can enter your own custom domain so that you can call your own account from Shipping.
Shipping
Shipping Update (25.01.2024)
We have added a new feature in the api request records to allow you to download the api call you have made in a postman format.
To the right of the api request is a download icon that will create a postman collection of the request you have made for troubleshooting purposes.
The api-user and api-token will be the first one in your account if you have multiple api accounts.
It wil contain the headers of api-user, api-token and content type with the URL and the body of the request.
To the right of the api request is a download icon that will create a postman collection of the request you have made for troubleshooting purposes.
The api-user and api-token will be the first one in your account if you have multiple api accounts.
It wil contain the headers of api-user, api-token and content type with the URL and the body of the request.
Shipping
Shipping Update (24.01.2024)
We have made some default changes to the DHL eCommerce Americas
All of the values below can be set in the courier specifics and the shipping cost will be taken from the shipping_charge in the create label call first if its available, if not we will send 1 USD as a default.
Service will default to DELCON
Service Endorsement will default to 1 which is a box
Shipping cost currency will default to USD
Declared Value will be sent as the total value of all items
Insured Value will be sent the same as declared value at the request of DHL
Duties Paid will default to true at the request of DHL
All of the values below can be set in the courier specifics and the shipping cost will be taken from the shipping_charge in the create label call first if its available, if not we will send 1 USD as a default.
Service will default to DELCON
Service Endorsement will default to 1 which is a box
Shipping cost currency will default to USD
Declared Value will be sent as the total value of all items
Insured Value will be sent the same as declared value at the request of DHL
Duties Paid will default to true at the request of DHL
Shipping
Shipping Update (22.01.2024)
1. UI Improvements:
- Default views for Shipping and Tracking dashboards have been defaulted to show the past week instead of today
2. New Couriers:
- DHL Parcel UK Cloud is now live and ready for use for Domestic and International shipping
- UPS V2 with OAuth is live
- DHL Parcel DE integration is live and is for customers despatching from Germany for domestic and International shipments
- Huxloe Logistics Integration is live for Domestic and International shipping
- FastWay has been added to our courier integration for Irish customers and warehouses
3. New Features:
- Support for Bundles in the Pallex API - allowing you to send a small parcel with a pallet at the same time
- Allow multiple pallet types in shipments for Pallex
- New endpoint added to create a commercial invoice for a shipment post creation
- New endpoint added to create a packing slip for a shipment post creation
- Added the ability to create a custom packing slip
- Added the ability to create a collection sheet in bulk create end point so that you can get a sheet telling you what to pick, the locations and quantity on thermal paper
- Ability to merge s3 keys and the url of pre generated labels to the same request
- Damaged status added to tracking events in API GUI and webhooks for tracking
- Final Mile label support added to Starlinks
- Next Day check field added to EvriCorporate and HermesCorporate to default a next day request to economy against a list of pre defined postcodes.
- Royal Mail Click and Drop manifest call added
- Royal Mail Low Volume tracking supported added - contact your Royal Mail account manager for credentials, minimum of 25,000 RM shipments per year.
4. Bug Fixes:
- Added 70kg consignment restriction to DHL Parcel UK Cloud to stop errors occurring at DHLs request
5. Tracking Updates Available:
- Pallex added to tracking
- Fedex cross border added to tracking
- Bird System added to tracking
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