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V1.17.1.1 Update (25.07.2024)

Fixes:

The Hosted Page Safari mobile browser connection pop-up was blocked by Safari. A connect button has been added so that mobile users can now click it to connect to their sales channels.
The channel list page loading error issue for legacy customers has been fixed.
The Shopify orders payment method field was too long on a customer's orders. We have applied a fix to limit the data to the allowed character limit when saving the order to our database.

Shipping

Shipping Update (24.07.2024)

If format_default_address address is set to true we will now populate the default send to address from the shipping address book if the ship_from_address is sent blank.

You can now also specify an address name to select a specific address from the address book.

Warehousing v3.6

V.3.6.0.60 (24.07.2024)

Support for / and # in SKU code and Name.

Channels

V1.16.2.1 Update (18.07.2024)

New Features

Shopify App Order Import: Our Shopify App now supports importing orders older than 60 days. Please reconnect to Shopify on Channels to use this feature.
Sales Channels "Get Orders" Setting: Introduced a new "Get Orders" setting under sales channels. You can now stop receiving orders by switching off the "Get Orders" option.
Fulfillment Webhooks Remote Alt ID: You can now see the remote alt ID and remote ID data on fulfillment webhooks.
Mintsoft Channel Integration: We now support integration with Mintsoft, allowing you to get orders and product data. You can also sync your fulfillments and available stock levels with Mintsoft.
Brightpearl Fulfillment Adjustments: Fulfillment data can now be sent to Brightpearl as a goods out note, including tracking and courier information.
Auto Sync Order Option for Order Webhooks: You can now mark their orders as synced automatically when their orders are sent via webhooks and 200 response is received from the receiver URL. You just need to switch on the "Auto Sync Orders" setting under your order webhook settings.

Fixes

Order Search and Bulk Update with Remote Alt ID Prefix: Fixed the issue where rules creation, order search, and bulk updates were not functioning correctly with orders that have a prefix in their remote alt ID.
Magento 2 Order Timeout Issue: Resolved the timeout issue with Magento 2 order requests by importing orders and their options separately to avoid timeout when customers have multiple product options.
Backmarket Get Orders Pagination Issue: Fixed the pagination issue on Backmarket get orders job to ensure no orders are missed.
JD Batch Product Inventory Fluctuation Issue: The batch product quantities that have the same SKU will be summed up to sync the available total amounts with the sales channels.

Channels

V1.16.1.1 Update (11.07.2024)

New Features

Manual Trigger Event on Rules: You can now create rules with a "Manual" event and trigger these rules manually on specific orders, products, and fulfillments on the orders and products pages.
New Trial User Structure: We have removed the 100-request limit in our trial structure. The new trial structure allows new users to experience the entire product without any limitations for 24 hours.
QuickBooks Accounting Channel - Global Tax Calculation Setting: A new setting has been added to adjust whether invoices include tax data or not.
Shopify - Xendo IOSS Code Integration: If you are using the Xendo plugin on your Shopify account, you can now get the IOSS code for orders from Shopify to Channels.

Fixes

Woocommerce Shipping Total Price Calculation:
- The shipping total price now includes the shipping tax rate for Woocommerce sales channel orders.

Shipping

Shipping Update (11.07.2024)

New Feature - We have enabled Evri Corporate to now allow Food to be send through the network with the special designators for Product Type and delivery date.

Warehousing v3.6

V.3.6.0.59 (04.07.2024)

Optimisation of App job processing.

Warehousing v3.6

V.3.6.0.58 (03.07.2024)

Order rule improvements.
Log speed and detail improvements.

Warehousing v3.6

V.3.6.0.57 (28.06.2024)

Update to system default Mail Credentials

Channels

V1.15.1.1 Update (27.06.2024)

New Features:

Bolt - Sprint Plugin Integration: You can send your orders to Bolt Sprint to be fulfilled by them and get your product inventories from Bolt Sprint to be synced with your sales channels
Amazon Ship from Location Feature: The Amazon Ship From Location feature has been added, allowing Channels to send information about from which address orders were shipped in our fulfillment requests.
Multiple Plugin Integration: We can now actively connect our plugins in multiple ways within our system. We can manage stock levels and orders for each plugin separately. This feature allows us to calculate stock quantities from multiple active plugins on the Channels side and keep sales channels updated from a single location.
Rule Engine Feature: With the newly added rule engine feature to our system, you can now manage your operations more easily and quickly. Optimize your business processes and experience a more efficient workflow with the new rule engine feature! The system takes actions automatically based on predefined rules under specific conditions.
Chatbot Feature: We are elevating the user experience with the newly added chatbot feature in our system. Our chatbot provides instant responses to your questions at any time of day, ensuring continuous support.

Shipping

Shipping Update (27.06.2024)

New Carrier

We have added Yodel Print in store returns allowing retailers to book returns back to their account address using SMS and email to send a barcode to their customer. The end customer will then be able to go to a parcel shop and return their parcel without the need for a printer.

New Feature

We have added the ability to create presets with notes so that you can store specific information on a preset such as "only valid in USA". The preset will have an icon next to it to indicate that there is a note against the preset.

Tracking

Skynet Worldwide is now available on our tracking system and all parcels will now receive tracking updates.

Improvements

We have changed the way Amazon Oauth works to align with the newest specification.
We have added delivery instructions for Amazon Shipping so that you can specify delivery instructions to be sent to the driver.

Warehousing v3.6

V.3.6.0.56 (26.06.2024)

Amended the webhook data structure sent out for stock changes
Optimised the order lookup logic on the packing terminal

Warehousing v3.6

V.3.6.0.55 (18.06.2024)

Change to spelling mistake on the modal tile for Webhooks.
correction to stock level change when stock is set a '0' on the handheld app.

Warehousing v3.6

V.3.6.0.54 (12.06.2024)

Support for External Returns system
Improved order searching
New API endpoints for booking labels and canceling labels
Improved work flow for a more robust order importing logic
Added a toggle for including or excluding values on some filters.

Channels

V1.14.1.1 Update (12.06.2024)

New Features:

Plugin Products Array on Product Updated Webhook: We added a plugin products array to the "product.updated" webhook, enabling customers to receive plugin product quantities via the webhook.
Unleashed Order Status Filters: We added an "Order Status" input to the Unleashed channel, allowing customers to select which order statuses they want to pull into channels. Users can also type in their own custom statuses if they want to pull orders with those custom statuses.

Warehousing v3.6

V.3.6.0.53 (06.06.2024)

Improved the Pregen Plugin adding some controls around when it sends fulfilments to the sales channels.
Made some integrity improvements around the way in which orders arrive in WMS
Added support for webhooks (sending data to an endpoint based on specific action triggers)

Shipping

Shipping Update (05.06.2024)

New Features

We have completed our integration with Mintsoft for supported couriers which are currently Arrow XL and HubEurope. This allows customers of Mintsoft to access these 2 couriers should they wish to via their Mintsoft portal.
UPS extended liability is now available allowing you to choose if you would like to enable extended liability. We will automatically send the values you submit in your parcel data to UPS as the value you would like to insure against if the insurance option is selected.

Bug Fix

Intra European shipments for DHL Express were failing if no SKU provided, we have added a fix to send the term "DEFAULTSKU" if no SKU is provided

Channels

V1.12.2.1 Update (23.05.2024)

New Features:

Amazon FBA Replenishment Support: We now support the replenishment of goods to Amazon FBA centers via our API.
Unleashed Channel Integration: Integrated with Unleashed. Now you can connect to Unleashed to get your orders and products, and sync your fulfillments and inventories to your Unleashed account.

Fixes:

Fixed search bar input bounce issue.

Channels

V1.12.1.1 Update (16.05.2024)

New Features:

Virtual Stock Channel Integration: You can get your orders from Virtual Stock and automatically confirm them, syncing your product inventories and fulfillments.
Virtual Stock Plugin Integration: You can send your orders to Virtual Stock to be fulfilled by them and get your product inventories from Virtual Stock to be synced with your sales channels
Mintsoft Plugin Integration: You can send your orders to Mintsoft to be fulfilled by them and get your product inventories from Virtual Stock to be synced with your sales channels.

Fixes:

Navigation Issues with the Back Button Fixed
Table Column Customization Dialog New Fields Display Issue Fixed

Warehousing v3.6

V.3.6.0.52 (23.05.2024)

We have updated the API documentation to show all new available fields in related requests.
Improved the system logs around jobs and effiency of logs by splitting tables.
Resolved an issue affecting the fulfilment client creation mechanism.
Some improvements to the bulk picking logic.

Warehousing v3.5

V.3.5.161.05 Update (16.05.2024)

Update to Search function for Orders and Purchase Orders.

Warehousing v3.5

V.3.5.161.04 Update (15.05.2024)

Overhauled the Purchase Order interfaces
- Introduced a dashboard
- Introduced a filterable deliveries list
- Added some On Time/Late flags for purchase orders

Warehousing v3.6

V.3.6.0.51 (16.05.2024)

Update to search function for orders and purchase orders.

Shipping

Shipping Update (15.05.2024)

New Features

Create Shipment is now live allowing you to set your shipping addresses in the my account page and then create single shipments domestically and internationally from the Shipments page using the new "Create Shipments" button.
My Presets now mean that you don't need to see the whole list of every preset, you can instead choose the ones that matter to you by adding presets in the courier directory. Resellers you will have access to admin presets view to add or remove your presets for your virtual courier.
Dr Ship our AI chat bot has landed, try it today and ask it a question to see how well we can answer your Shipping questions

Warehousing v3.6

V.3.6.0.50 (15.05.2024)

Improved the accuracy of price when using the Order rules for actions
Added ability to search orders based on sales channel name
Resolved an issue surrounding the order splitting logic
Overhauled the Purchase Order interfaces
- Introduced a dashboard
- Introduced a filterable deliveries list
- Improved the Drop shipping workflow
- Added some On Time/Late flags for purchase orders
Various speed improvements
Enhanced gift note functionality
Made changes to the way Fulfilment Clients can be handled with regards to status and archiving data.

Channels

V1.12.1.1 Update (13.05.2024)

New Features:

Hosted Pages Custom CSS File Upload: You can now upload custom CSS files for hosted pages. This allows you to adjust the CSS code and change the hosted page UI to better fit your system design.
Linnworks Custom App ID & Secret Setting: Customers can now use other apps, such as Evri, to connect their Linnworks account with Channels.
New Infrastructure Release: We have improved the system to work faster and more efficiently.

Shipping

Shipping Update (14.05.2024)

New Features

Added the ability to create "options" for DHL Parcel NL i.e. DOOR, EVE. These are options within the shipment to let DHL Parcel NL know what services are needed for the shipment.

Bug Fixes

Parcelhub was returning the same lead tracking number for all parcels in a request, this has now been rectified to show the correct tracking number for all parcels.
Every labels were failing due to special characters in the address lines, we have implemented a fix to strip those offending characters before sending the request to Evri.

Channels

V1.11.2.1 Update (08.05.2024)

New Features:

Delay Fulfillment: A new setting has been added to the channel settings to allow users to delay fulfillment syncs by a specified number of hours.
Disable Fulfillment: A new setting has been added to the channel settings to allow users to disable fulfillment syncs for orders.
Improvement in Column Customization: Two new inputs, "Plugin Synced At" and "Order Import Date," have been added to the Order Data table. You can list these columns by selecting them in the updated column customizer, which now offers a better user experience for adjusting table views.

Bug Fixes:

Amazon Individual Stock Update Feature Fix

Channels

V1.10.2.1 Update (24.04.2024)

New Features:

Future dates can now be selected in the sales channel under the "Ignore Orders Before" setting.
Failed fulfillment will automatically be resent to the related sales channels every morning for three days to ensure no data sync is missed.
We now support the Shopify Pickup Order flow. You can mark your pickup orders as "Ready for Pickup" and "Picked Up" using Channels.
We have added a new plugin rule, "Multiply Line Items," which multiplies the line item quantities by the entered multiplier. This allows TikTok channel users to use the "Buy One, Get One" campaign without creating a campaign on TikTok.
A new plugin "rule execution step" setting has been added, allowing you to adjust when the rules should apply to your orders.
Now, you can search for your order by the line item SKUs to list orders that include a specific product.
Manual Channels now support syncing main product stock levels with the channel product stock levels.
Hosted Pages now support dark mode. Simply switch on Dark Mode under the hosted pages settings.
Hosted Pages can now allow you to hide your logo if you choose not to add a logo to your hosted pages.
Users can now disable webhooks for all their stores with a single switch under Company Settings.
Channel and Main products can now be deleted individually or in bulk.

Bug Fixes:

Manual Channels now have logs and activities working properly.
The Shopify channel's connect button is now functional.
The Whistl Plugin Fulfillment Data retrieval issue has been fixed.

Shipping

Shipping Update (19.04.2024)

New Features

There is an issue when you try to send Royal Mail parcels to HongKong as they don't use postcodes. We have defaulted it to an an acceptable value provided by Royal Mail to make sure you get a successful label.
We have updated the Palletways Error so that instead of getting a response that says this "error getting shipment": "code and surcharge arguments are not valid for this shipment" you will get an error that says this "error getting shipment": "Selected service not available for this destination". When you get this error it is because the service you selected is not a valid response from Palletways.
Support added for multiple items on Furdeco so that Furdeco receives all the items in your shipment and not just the first one.

Shipping

Shipping Update (11.04.2024)

New Features

Amazon multi parcel is now supported allowing you to create more than one label for your order in the same way that you would with any other courier. You will need to assign items to the correct parcel object so that your customer knows what is in each box but we will send the data back to Amazon automatically for you.
We have added the ability for you to remove the parcel dimensions for FedEx meaning they will always charge you on what they scan and weight check vs what you submit to them. We have added as a new courier specific in Fedex called "Remove Dimensions".

Bug Fix

We have fixed a bug where we were sending Export Licence required for all International Royal Mail Click and Drop shipments. This will now only be sent if desired and set in the courier specifics.

Billing

Billing API Update (11.04.2024)

New Features

We have added a new section to the Billing API called warehouse actions. You can add default Warehouse Actions such as Unload 40ft container, put away pallet etc and you can set a default price too. If you want to charge a customer a price that is non standard you can easily change their pricing for some or all of the default actions in the new GUI. Creating a warehouse action is as easy as clicking the "Create Charge" button and then choosing the account type and entering a quantity and reference. The charge will be immediately added to the customers next billing cycle.

Warehousing v3.6

V.3.6.0.49 (09.04.2024)

Order Recycle System: You can now bring deleted orders back from the dead within 30days to account for accidental deletions.
New System setting to allow users to a choice between using the internal name for SKU's or the sale channel names across all aspects of the system.

Billing

Billing API Update (03.04.2024)

New Features

Add fixed pricing for a specific SKU in picking rates. This feature allows you to choose an additional fee for a SKU or a set fee i.e. if you have the SKU LEAFLET1 you can choose to add 10p or you can choose to SET 10p. This function also allows a negative value so you can ask the system to deduct from the picking rates also.
Allow the ability to charge by cubic as well as storage locations. This feature allows you to bill storage as cubic units or by the current way of telling us what location types and quantities you want bill for. The cubic storage is decided by setting cubic bands i.e. up to 5, up to 10, up to 20 and then deciding a price per cube if the total cube falls in that band. Although the system GUI shows CBM for cubic metres the calculations are unitless and you should submit in the units you want to work in. It would be typical for you to send the call with the dimensions in metres.

These new API calls have not been added to the WMS yet but are scheduled to be soon.

The call for cubic storage is a POST request to https://production.billingapi.co.uk/api/submit-cubic-storage-charges with the headers of Bearer Token in the format of Bearer <<insert billing api token from billing api home page>>.

{

"customer_dc_id": "Insert customer id",

"items": [

{

"sku":"SKU1",

"height":"1",

"width":"1",

"length":"5",

"quantity":"3"

},

{

"sku":"SKU2",

"height":"1",

"width":"1",

"length":"1",

"quantity":"11"

}

]

}

The call for recurring storage charges is to https://billing.courierapi.co.uk/api/update-recurring-storage-charge-quantities and looks like the below where type_id is the locations storage type as defined in the billing api GUI.

[

{

"type_id": 2,

"dc_customer_id": "SAND-01",

"quantity": 3

},

{

"type_id": 3,

"dc_customer_id": "SAND-01",

"quantity": 44

},

{

"type_id": 4,

"dc_customer_id": "SAND-01",

"quantity": 33

},

{

"type_id": 5,

"dc_customer_id": "SAND-01",

"quantity": 12

}

]

Shipping

Shipping Update (03.04.2024)

New Features

Evri enterprise returns enabled for paper and paperless, the response now returns a label and a QR code along with a base64 image of both for you to process and use how you wish.
DHL Parcel UK Cloud added support for auto creation of trading_location_id at register auth. When you enter the 4 pieces of information into this auth we make an api call to fetch and store the trading location id which is needed for ad-hoc collections.

Tracking

Tracking for DHL Parcel UK Cloud API is now live

Shipping

Shipping Update (22.03.2024)

New Features

Integrated label offset for S19 template where printer forces margins. Contact support for more information.

System Improvement

Get Eligible shipping service response has been reformatted to make it pretty and remove the escape JSON. You can now view the logs in Shipping and they are in a readable format.

Orders (20.03.2024)

S19 Offset now available in templates to support printers with forced margins (If you are an existing user that requires this feature please contact support and they will upload the template to your account).
Changes to commercial invoice procedure for Jersey, Guernsey and Isle on Mann.
Changes to packing terminal calculations for single box shipments.
Change to Northern Ireland shipment processing to be inline with Government and EU changes.

Reseller accounts only:

PAYG customer support now added.

Shipping

Shipping Update (15.03.2024)

Fixes

Changed the way the OAuth works for couriers that require it to make it more streamlined and less confusing for signing up in the GUI or sending a link for someone else to complete the registration.
Have cleaned up the naming conventions for couriers to make them all more obvious which APIs they are and which countries they support.
Fixed Bug in dashboard for users of limited group view in Shipping

Warehousing v3.6

V.3.6.0.48 (20.03.2024)

New Feature:
Ability to easily add and control tags within the 'Order Card'
Single addition and removal off tags now available in the 'Order Summary Screen'

Channels

V1.7.2.1 Update (18.03.2024)

JD Plugin Order Address Mapping Adjustment:

Previous Behavior: The order city data was sent to JD's receiverProvince field, and the order province information to the receiverCounty field.
New Behavior: Now, the order province data is correctly mapped to JD's receiverProvince field. The receiverCounty information is no longer sent.

Whist Plugin Product Data Mapping Adjustment:

product.composition and product.dangerous fields are now sent as empty.
product.perishable field is set to false.

Shipping

Shipping Update (15.03.2024)

New couriers

Added GLS France to Shipping, please check out the link here.

New Features

Multiple label support added to Starlinks. When you send more than one parcel request to Starlinks we will create multiple label requests and return them all in one PDF file.
Evri Corporate Returns Added, please see how to use it here.
Landmark Global final mile label support added, view how to set this up here.

Warehousing v3.5

V.3.5.161.03 Update (12.03.2024)

Improvements to speed throughout the system.

Warehousing v3.6

V.3.6.0.46 (12.03.2024)

Improvements made to decrease load time and increase efficiency of log loading throughout the system

Channels

V1.7.1.1 Update (08.03.2024)

New Features:

Backmarket Channel Integration: We now offer Backmarket as a connection option. You can get orders from and send your stock updates to Backmarket.
Amazon Product Update Logic Adjustments: We now support Amazon's new update product endpoint in Amazon SP Listing API. This allows customers to update product stock levels one by one, eliminating the need for feed documents. This streamlines stock maintenance.
Channels Tab on Menu: Added a Channels tab on the menu, allowing users to access all channel lists without selecting a specific store.
Data Table Header Adjustment: Revamped the data table layout for better organization. All actions are now consolidated under an "Actions" button.

Updates:

Our Postman API documentation has been updated to reflect the latest changes. Access it here: [https://production.channelapi.co.uk/document/v1]
Channel names are now displayed in the page path when viewing channel transaction records.

Fixes:

Fixed the login page flickering issue.
Standardized channel names across Channels, WMS, and Orders products.
Resolved JD Plugin currency code mapping issue.
Fixed validation issues on the JD plugin setup page.

Fulfilment

Fulfilment (06.03.2024)

Initial release

Orders (06.03.2024)

Order Usage is now calculated on Order Despatch rather than Order Created.
Ability to delete orders is now available in the Orders Index.
Change to Rollback procedure when there is already despatched orders.
Product Options now sent to Shipping to be included on pick lists.
Delivery instructions now supported to be sent to Shipping.

Warehousing v3.6

V.3.6.0.45 (06.03.2024)

New Features:
Ability to see stock from inventory index page without the need to go into each item.
Channel Alt ID now show on "Order Card"
'Batching Type' filter added to Inventory Index screen

Shipping

Shipping Update (29.02.2024)

New Features

We have added 2 new rules to Smart Shipping allowing you to specify a shipping rule to trigger on certain days and at certain times. This feature is really handy for reassigning volume around courier collection times or making sure to use the correct weekend delivery service for certain shipments as examples.

Bug Fix

We no longer send item level data to Huxloe for domestic orders which was causing labels to fail with more than 8 items in the parcel for Yodel services.

Channels

V1.6.2.1 Update (28.02.2024)

New Features:

Editable Hosted Pages Section Inputs: Customers now can customize section inputs such as "Order Management" and "Stock Management". This includes hiding, disabling, changing titles, and setting a default value for section inputs.
E-Logo Accounting Channel Integration: We're excited to introduce a new accounting channel integration specifically for our customers in Türkiye. The E-Logo accounting channel allows for the automatic creation of invoices for orders made through your store.
UI Enhancements for Channel, Plugin, and Accounting Channel Lists: We've significantly improved the user interface for adding channels, plugins, and accounting channels. These enhancements include a search function to easily find and add what you need to your store, making the process more user-friendly.
ManoMano Confirmation Order “Create Order” Button: A new button has been added to allow customers to manually create orders for ManoMano confirmation orders. This is particularly useful if an order fails to sync due to ManoMano system issues after the order is approved.

Fixes:

Plugin Transaction Records Page Timeout: We've addressed and fixed the timeout issue affecting the Plugin Transaction Records page, ensuring smoother operation and accessibility.

Shipping

Shipping Update (28.02.2024)

New Features

Added a courier specific to USPS International Bridge to allow the dimensions not to be sent to the courier.
Support added for business addresses on Arrow XL, we will take the business address and re format it to work with the available fields in the Arrow XL API.

New Couriers

We have just released integrations for Amazon Shipping in Spain, France and Italy, please reach out to Amazon contacts in country to get setup for Amazon Shipping.

Warehousing v3.6

V.3.6.0.44 (28.02.2024)

New Features:
Use third party insurance providers now supported on a service level.
Secondary SKU now shown on all inventory reports.

Changes:
Amendments to 'Job Queue' to prioritise stock updates and despatches.

Warehousing v3.6

V.3.6.0.43 (26.02.2024)

SQL update for logs

Shipping

Shipping Update (23.02.2024)

New Features

Fedex PSUD (Post Shipment Document Upload) - we now support the ability to send files such as commercial invoices, certificates of origin and more by submitting a base64 of the document using our new Fedex endpoint to add customs data.
Anansi for 3PLs is now supported allowing you to have each one of your fulfilment clients register directly with Anansi insurance and the correct policyholder information used based on the Accounts ID of the 3PL client.

Channels

V1.6.1.1 Update (21.02.2024)

New Features:

Whistl Plugin Integration: The Whistl plugin has now been integrated. After installation, you can configure specific orders to be fulfilled by Whistl directly from your store.
Automated Resending of TikTok Failed Fulfillments: Failed TikTok fulfillments will now be automatically resent once daily for five days, ensuring successful data transmission to TikTok.
Enhanced Stock Level Notifications: Adjusting the maximum or low stock level settings under the channel settings will now trigger a stock resend of all stock levels across the sales channel.
LinnWorks Channel Order Status Selection: Customers can now get their orders in "Resend" status by switching on the "Get Resend Orders" setting.

Bug Fixes:

Low Stock Buffer in Dynamic Form: The Low Stock Buffer feature has been added to the Dynamic Form, making this input visible in our WMS and Order products when configuring or creating sales channels.

Warehousing v3.6

V.3.6.0.42 (21.02.2024)

New Features:
Ability to be able to see un-allocatable stock within Order Card.
'0' Stock required can now be hidden from replenishment screen.
Ability to choose which user levels see cancel and reset order in the packing terminal.

Fixes:
Shipping Service could not be locked if the service name contained '-'.
Shipping report would only show one shipment for Order that had a cancelled and reshipped shipment.

Warehousing v3.6

V.3.6.0.41 (20.02.2024)

Correction to group calculation process.

Channels

V1.5.2.1 Update (16.02.2024)

New Features:

List Pages Customization: Customers now can customize their data tables' view on the Products, Orders, Confirmation Orders, and Transaction Records pages. This includes adjusting which fields are displayed and the order in which they appear.
Hosted Pages Error Page Customization: Error pages on hosted sites will now display the custom logo uploaded by customers, enhancing brand consistency even in error scenarios.

Channels

V1.5.1.3 Update (15.02.2024)

Bug Fixes:

Veequo Channel: Shipping method information is now correctly mapped and retrieved from the sales channel.
Fruugo Channel Order Item Ordering: We've resolved an issue with the order of line items in Fruugo channel orders.
TikTok Fulfillment Errors Handling: Fulfillments that fail due to "Invalid Parameter" errors are now properly marked as failed on our system. This change prevents unnecessary resending attempts and stops the fulfillment loop.

Shipping

Shipping Update (15.02.2024)

New Features

We have appended the tracking link to the tracking page in Shipping. From the shipments table you are able to click to see the tracking history of your parcel and previously the tracking number was only able to be copied. Now when you click on it we will divert you to the couriers tracking page.

Bug Fixes

We have fixed a bug in the Shipping Rules that didn't prompt you to make sure you were sure before deleting a shipping rule or shipping group. This has now been resolved.

Warehousing v3.5

V.3.5.161.00 Update (14.02.2024)

New Feautre:
New "My Account Page" so users can now change their own passwords and also have access to Two Factor Authentication.

Product Changes:
Picks now have to be assigned to users to show on the users handheld device to prevent simultaneous starting of the same pick.

Warehousing v3.6

V.3.6.0.40 (14.02.2024)

New Features:

"My Account Page" so users can now change their own passwords and also have access to Two Factor Authentication.
Ability to assign images to 'Group Products'
Multiple Tags now supported on order rules.

Channels

V1.5.1.2 Update (12.02.2024)

Bug Fixes:

Fixed the issue where Shopify POS orders were being pulled even when the "Fetch POS Orders" setting was turned off.
Resolved the issue causing the Channel Product list to disappear when the main product quantity was edited in the UI.
Corrected the problem where the "See Details" button was displayed in channel activity logs even though no log file was available.

Channels

V1.5.1.1 Update (09.02.2024)

New Features:

TikTok US Shop Support
Shopify - Comparing Pending Quantity and Product Quantity When Marking Product Sync Status as Synced
Shopify API Version Update to 2024-01
Hosted Pages Updates
Public Endpoint for Deleting a Store

Channels

V1.4.2.1 Update (31.01.2024)

New Features:

NMP as a Store Plugin
DC Fulfilment Hub Channel

Shipping

Shipping Update (08.02.2024)

New Features

Get Pricing call added to Shipping to allow you to obtain a price from supported couriers for a specific movement and service type. It will as standard return base price, surcharges, fuel and total where they exist and return other courier specific fields that are also relevant on a courier per courier basis.

Tracking

Support has been added for GLS DE, you will need your GLS portal logins to register them against the auth for GLS DE and an account with a tracking subscription enabled to receive tracking updates.

Shipping

Shipping Update (07.02.2024)

New Feature

Support for custom tracking URLs for Norsk Global. Norsk offer the ability for you to have a branded tracking page where your company name replaces the word norse in the tracking url i.e. "https://norsk.trackmyparcel.info/tracking/PARCEL12345" can be changed to "https://<<my_company_name>>.trackmyparcel.info/tracking/PARCEL12345". This is done by adding your company name to the custom tracking slug field in the Norsk registered auth.

Tracking

We have added support for DHL Parcel DE to track shipments in Shipping. You will need to register for an application with DHL DE on their developer portal and add the keys to your DHL Parcel DE auth to activate.

Billing

Billing Update (06.02.2024)

Added the ability to delete an API user from Billing API using the below call

DEL to https://production.billingapi.co.uk/api/customer/<<customer dc_id>>

You will need your Bearer token from within the GUI and content type is application/json

Shipping

Shipping Update (06.02.2024)

New Features

3 new endpoints added to Shipping to allow an API User to be made Active or Inactive as well as the option to delete an API User using the API username instead of the API User ID.

Tracking

Tracking is live for Huxloe Logistics and is available in the UI and for you to web hook to an endpoint of your choice

Shipping

Shipping Update (05.02.2024)

New Features

We have added support for DPD SwapIt and ReverseIt services. This allows a label to be printed to send as an outbound leg with another label to put with the packaging to initiate a return at the door step. This will also print a 3rd label for the driver indicating a contact number at the receiver end and the details of the sender. The 4 courier services are now available under the DPD service codes and are ready to be used.
Auto COD (cash on delivery) for Correos has been added. If you set auto_cod_amount to true and enter a COD account number we will send the total amount of the order to Correos.

Shipping

Shipping Update (02.02.2024)

Support added for custom domains for Intersoft. If you have your own Intersoft account for Royal Mail you can enter your own custom domain so that you can call your own account from Shipping.

Warehousing v3.6

V.3.6.0.39 (01.02.2024)

API:

New API Endpoint - Order, Inventory, and Label. This will allow you to import orders into the system that already include purchased shipping labels.

New Features:

SKU based packing terminal Instructions.
Suggested Stock Replenishment based on open orders.
Ability to add secondary SKU to products for reporting and searching functions only (this will not link to any sales channels)
Given Fulfilment clients access to Batch and Location data.
Status updates on Purchase Orders now added to logs.
New report added to highlight incomplete picks.
Ability to un-assign unable to complete picks from user for supervisor override within the app by using the cannot complete pick button.

Bugs Resolved:

Shipping report had duplicate entries.
Logs page reaching timeout error.

Other:

Job's table optimisations.

Billing

Billing Update (30.01.2024)

New Features

1. We have released the ability in Billing API to set a minimum quantity for recurring charge rules. This is particularly useful for storage charges where a customer needs to be billed for a minimum number of pallet spaces regardless of how many pallet spaces currently have a SKU in the location.

2. We have added a GET Quote call to Billing API to allow a customer to make an API call and get access to a list of services and pricing from Billing API for a particular data set. The body is the same as a create label call and the URL to access the call is https://production.billingapi.co.uk/api/customer-routes/get-quote.
You will require 3 headers to make the call work which are:
client_name : the name of the business in Billing API
customer_dc_id: the dc id of the customer from the customer record
customer_key: a new field contained in the customer record

An example of the response you could expect is below

[

{

"service_code": "YODEL-2VSN",

"service_name": "Yodel Xpect Mini 48",

"courier": "Yodel",

"price": {

"shipping": [

3

],

"surcharges": [

0

],

"picking": 0,

"parcel_rules": [

[]

],

"packaging_charges": [],

"total": 3

}

},

{

"service_code": "DPD-12",

"service_name": "DPD Next Day",

"courier": "DPD",

"price": {

"shipping": [

5

],

"surcharges": [

0

],

"picking": 0,

"parcel_rules": [

[]

],

"packaging_charges": [],

"total": 5

}

]

Shipping

Shipping Update (25.01.2024)

We have added a new feature in the api request records to allow you to download the api call you have made in a postman format.

To the right of the api request is a download icon that will create a postman collection of the request you have made for troubleshooting purposes.

The api-user and api-token will be the first one in your account if you have multiple api accounts.

It wil contain the headers of api-user, api-token and content type with the URL and the body of the request.

Warehousing v3.6

V.3.6.0.38 Hotfix (25.01.2024)

SQL Update. No changes to use of software.

Shipping

Shipping Update (24.01.2024)

We have made some default changes to the DHL eCommerce Americas

All of the values below can be set in the courier specifics and the shipping cost will be taken from the shipping_charge in the create label call first if its available, if not we will send 1 USD as a default.

Service will default to DELCON
Service Endorsement will default to 1 which is a box
Shipping cost currency will default to USD
Declared Value will be sent as the total value of all items
Insured Value will be sent the same as declared value at the request of DHL
Duties Paid will default to true at the request of DHL

Channels

V1.4.1.1 Update (24.01.2024)

Updates for Hosted Pages:

Toaster Error Messages for Hidden Inputs: Enhanced error visibility with toaster notifications.
Fixed 'notification_emails' Input Error: Resolved display issues for clearer error messages.
Stabilized Input Styles on First Load: Eliminated flickering effect for smoother page loading.

V1 B174 (24.01.2024)

New Feature

QZ Tray now available for silent printing on batch orders.

Warehousing v3.6

V.3.6.0.37 Update (09.01.2024)

New App Features.
1. Full Product Location Move - This allows the user to scan or search for a product, scan a bin/location that has stock in it as the source, and then scan a 2nd bin/location that becomes the destination with all the stock moving from one location to the other.
2. Allocated Stock Levels now show within the App.
System and UI Changes/Features.
1. Warnings added if you try to reprint an already printed Batch of labels.
2. Allow users to edit address on the packing terminal.
3. New functionality to automatically add packaging to an order based on the inventory items contained.

Billing

Billing API Update (22.01.2024)

1. New Features:

Added the ability to specify default packaging types and prices for all customers instead of adding one at a time.
Added the ability to add custom packaging types per customer
Added a new GUI for increasing base prices across whole portfolio of pricing

Shipping

Shipping Update (22.01.2024)

1. UI Improvements:

Default views for Shipping and Tracking dashboards have been defaulted to show the past week instead of today

2. New Couriers:

DHL Parcel UK Cloud is now live and ready for use for Domestic and International shipping
UPS V2 with OAuth is live
DHL Parcel DE integration is live and is for customers despatching from Germany for domestic and International shipments
Huxloe Logistics Integration is live for Domestic and International shipping
FastWay has been added to our courier integration for Irish customers and warehouses

3. New Features:

Support for Bundles in the Pallex API - allowing you to send a small parcel with a pallet at the same time
Allow multiple pallet types in shipments for Pallex
New endpoint added to create a commercial invoice for a shipment post creation
New endpoint added to create a packing slip for a shipment post creation
Added the ability to create a custom packing slip
Added the ability to create a collection sheet in bulk create end point so that you can get a sheet telling you what to pick, the locations and quantity on thermal paper
Ability to merge s3 keys and the url of pre generated labels to the same request
Damaged status added to tracking events in API GUI and webhooks for tracking
Final Mile label support added to Starlinks
Next Day check field added to EvriCorporate and HermesCorporate to default a next day request to economy against a list of pre defined postcodes.
Royal Mail Click and Drop manifest call added
Royal Mail Low Volume tracking supported added - contact your Royal Mail account manager for credentials, minimum of 25,000 RM shipments per year.

4. Bug Fixes:

Added 70kg consignment restriction to DHL Parcel UK Cloud to stop errors occurring at DHLs request

5. Tracking Updates Available:

Pallex added to tracking
Fedex cross border added to tracking
Bird System added to tracking

Warehousing v3.6

9 months ago

V.3.6.0.36 Update (11.12.2023)

1. Improved Logging Out Issue:

We have re-written the session handling, this should prevent random log out issues.

2. UI Improvements:

We have gone through some UI's and added some consistency across weights.

3. Settings Logs:

We have improved the settings logs, outlining what exactly was changed and by who.

4. New Features:

We have added consignment numbers/tracking codes.
Added the ability to archive inventory using bulk actions.
Added ability to re-merge labels for batch generated labels
Added ability to import tracking numbers to despatch orders
Added support for dd/mm/yyyy date format for batch imports for expiry dates
When using the verify products functionality, if a product is scanned that is not part of the order an alert will pop-up advising as such.

Warehousing v3.6

9 months ago

V.3.6.0.35 Update (01.12.2023)

Skipped

Warehousing v3.6

V.3.6.0.34 Update (30.11.2023)

1. Improved "Auto" Search:

Print References / DC Numbers will be successfully located using the auto search functionality.

2. Billing API Job Creation:

We have reviewed the settings that cause Billing Jobs to be created and have added in extra checks.

3. Improved "Auto" Search:

Print References / DC Numbers will be successfully located using the auto search functionality.

4. New Features:

We now have a new method of picking called: "Bulk" that supports the picking of batch items, and goes in hand with a new plugin we have developed called: Terminal Sorting - that allows the packer to sort the items in the bulk pick into their respective orders and despatch.
We have reviewed and reworked the split by allocation bulk action, this will now split orders by available stock and allocate the stock to the order that can have stock allocated.
You can now affect the priority of the batch and expiry allocations using the product options on an order simply by using the term bat:<batch_number_1>,<batch_number_2> or exp:<expiry_date_1>,<expiry_date_2> etc. The expiry dates still take priority over batch numbers if trying to use both to affect the allocation logic.

Warehousing v3.6

V.3.6.0.33 Update (16.11.2023)

1. Back Order Report:

Fixed a UI issue regarding the sales channel selector.

2. Back Order by SKU Report:

We have added sales channel filter and non-pickable location filter options to this report.

3. Global Stock Level Report:

We improved the efficiency of this report allowing for larger data exports.

4. Box Manager (App):

We have made major improvements in reliability to the box manager.

5. Fulfilment Jobs:

We have added some failover checks for fulfilment jobs to improve their reliability.

6. New Feature:

When fulfilment is turned on and a fulfilment customer creates a draft order and moves the given order to despatch ready, the order received time is updated in line with the status update.
We now send the sales channel that the order originated from in the shipment data.
Added the ability to control low stock emails on a per fulfilment client basis, if you are using fulfilment.
Inventory tags are now on the inventory export.

Warehousing v3.6

V.3.6.0.32 Update (31.10.2023)

1. Despatch Notes:

We have made the location data available in despatch notes.

2. Speed Improvements(Picks):

We have improved the speed of the pick screen for larger datasets and resolved the user searching function for bulk allocation of picks to a user.

3. Order Rules:

We have made some optimisations for the order rules to improve their efficiency.

Warehousing v3.6

V.3.6.0.31 Update (13.10.2023)

1. Inventory Image Loading:

Changed this to lazy load the images, again improving the initial load of the page.

2. Inventory Linking :

We have added logs when a manual inventory linking is created/updated.

Warehousing v3.6

V.3.6.0.30 Update (27.09.2023)

1. Order View:

Added another sorting option: Sort by Postcode.

2. App :

We have added the parent location to location scans.

3. Purchase Orders:

Optimised the location selector for deliveries

4. Picks:

We have added full logging view to the picks, allowing for the interrogation of a pick.

5. Speed Improvements:

We have made various speed improvements to the over system.

6. New Feature

We have added the ability to set a from address when sending E-mails from the system when using your own custom mail client.

Warehousing v3.6

11 months ago

V.3.6.0.29 Update (20.09.2023)

V.3.6.0.29 Update (20.09.2023)

1. Pick Status Management:

We have restricted the movement of statuses from Partially Picked to Printed, in the event a print has been created.

2. Billing API :

We have extended the ways in which packaging can be billed to support all packaging types set up on the inventory.

3. Reports:

Removed Serial Number import as it is redundant
Resolved caching issue when going back on form submissions relating to the file selected.
Title on the Packaging Parameters is accurate
The pick by packaging value has been added to the inventory import and export

4. Batch Terminal:

Made some minor adjustments and a few checks to improve this functionality further.

5. Picking:

Improved the sweep button on the pick screen to work more effectively.

Warehousing v3.6

12 months ago

V.3.6.0.28 Update (13.09.2023)

1. Moved the Despatch Batches/Serials Report:

We have moved this to a more sensible location under the "Batches" header in the report suite.

2. Various Public API improvements:

We have improved the following aspects of the public api: Orders, Inventory, and Purchase Orders, around filtering, linking and deliveries.

3. Updated the Pregenerated Label Plugin:

We have updated this plugin to work seamlessly with 3.6.

4. Rewritten batch terminal:

We have done a major update to the batch terminal that allows you to now set a batch of orders going, and do other tasks whilst the labels are generated and merged in the background, you can also set multiple batches going at once and just let them process in the background until done.

Warehousing v3.6

V.3.6.0.27 Update (06.09.2023)

1. Public API Improvements:

We've made substantial updates to our Public API, enhancing its functionality and reliability. These improvements include:
- Expanded endpoints for greater flexibility in data retrieval and manipulation.
- Improved documentation with comprehensive examples and guides.
- Enhanced security measures to safeguard your data and transactions.

2. Billing API by Despatch Cloud Integration Enhancements:

Our integration with the Billing API by Despatch Cloud has been refined to provide a smoother experience for users.

3. Order Summary Column Reconfiguration:

In response to user feedback, we've reconfigured the order summary columns to be more user-friendly and intuitive. .

4. Shopify Integration Enhancements:

Warehousing v3.6

V.3.6.0.26 Update (01.09.2023)

Order card UI redesign
International Customs Conformity updates
Support for additional "Billing API by Despatch Cloud" functions
Overall System Speed Improvements

Warehousing v3.5

V.3.5.160.99 Update (24.08.2023)

Update to "Channels by Despatch Cloud formally Channel API" Integration

Warehousing v3.6

V.3.6.0.23 Update (24.08.2023)

And/Or filter added to SKU filter in order summary page.
Returns Label information added to get_order_info and Shipment_details for Warehousing API.
Amazon AFN Update

Warehousing v3.6

V.3.6.0.22 Update (17.08.2023)

Update to documentation links.
Country of Origin - Sorting changed from A-Z per Country code to A-Z per Country Name.
Support for latest version of handheld app release.

Warehousing v3.5

V.3.5.160.98 Update (07.08.2023)

Support for Xero discount calculations.

Warehousing v3.5

V.3.5.160.97 Update (02.08.2023)

Added support for Despatch Clouds new support system.

Warehousing v3.6

V.3.6.0.21 Update (01.08.2023)

Enhanced Order Allocation Algorithm
We've revamped the Order Allocation algorithm to make it more intelligent and capable of handling complex order fulfillment scenarios. The new algorithm takes various factors into account, such as location, inventory levels, shipping preferences, and more, to allocate orders to the most suitable fulfillment centers or stores.

Integration with Fulfillment Client Inventory Logs
The Order Allocation function now seamlessly integrates with the Fulfillment Client Inventory Logs, providing a holistic view of inventory movements and allocation decisions. This integration promotes better inventory management and order fulfillment strategies.

Warehousing v3.6

V.3.6.0.20 Update (28.07.2023)

Amendments to Billing API Integration
We've made significant improvements to the Billing API integration, streamlining the billing process and ensuring smoother transactions. The update enhances accuracy and efficiency, providing a better experience for all users.
Xero Calculation Update for Discounts
Despatch Cloud now offers an enhanced Xero calculation system for discounts. This update ensures that discounts are accurately calculated and seamlessly synced with Xero, promoting seamless financial management and accounting operations.
Additional Logging for Credential Updates
To further enhance security and auditing capabilities, we've added comprehensive logging for credential updates and changes across the entire system. This enables better tracking and monitoring of all credential-related activities, giving you greater control and visibility over your account.
Global Search Field
We've introduced a powerful "Global Search Field" feature to boost productivity and efficiency. Now, users can quickly search for orders, inventory, clients, and more from a centralized search bar, saving valuable time and effort.
Improvements to Fulfilment Client Inventory Logs
In response to valuable user feedback, we've enhanced the Fulfilment Client Inventory Logs. These improvements provide clearer and more detailed insights into inventory movements, ensuring accurate inventory management and order fulfillment.
Launch of Amazon "BOPIS" or Collect in Store
We are thrilled to announce the launch of the Amazon "BOPIS" (Buy Online, Pick Up in Store) feature. This new capability empowers your customers to place orders online and collect them from a designated store location, bridging the gap between online and offline shopping.

Warehousing v3.6

V.3.6.0.16 17, 18, and 19 Beta Release's only (22.07.2023)

Beta release only.

Warehousing v3.5

V.3.5.160.96 Update (21.07.2023)

Update for support tickets.

V.3.5.160.95 Update (21.07.2023)

Skipped

Warehousing v3.5

V.3.5.160.94 Update (12.07.2023)

Customer comments/delivery notes added to the batch terminal shipping function.

Warehousing v3.6

V.3.6.0.15 Update (12.07.2023)

Backorder process log's update

Warehousing v3.6

V.3.6.0.14 Update (07.07.2023)

Amendment to 'Try Allocation' button with order edit screen.
Purchase order upload verification step missing causing upload to fail.

Warehousing v3.5

V.3.5.160.93 Update (06.07.2023)

Update to Bitbucket
Automatic re-queue of failed jobs
Two Factor Authentication (2fa) (Desktop support only)

Warehousing v3.6

V.3.6.0.12 Update (04.07.2023)

API Key Update

Warehousing v3.6

V.3.6.0.11 Update (04.07.2023)

Backorder optimisation

Warehousing v3.5

V.3.5.160.92 Update (17.05.2023)

Sale channels credentials update.

Warehousing v3.5

V.3.5.160.91 Update (15.05.2023)

SQL Update

Warehousing v3.5

V.3.5.160.90 Update (15.05.2023)

S19 Label modification

Warehousing v3.6

V.3.6.0.10 Update (22.06.2023)

Initial migration release

Warehousing v3.5

V.3.5.160.89 Update (03.05.2023)

Change to order import process to accommodate changes made by sales channels.

Warehousing v3.5

V.3.5.160.88 Update (15.04.2023)

Automation to reset failed Cron process jobs.

Warehousing v3.5

V.3.5.160.87 Update (14.04.2023)

Change to Shopify integration method inline with Shopify's April 2023 API update.

Warehousing v3.5

V.3.5.160.86 Update (07.04.2023)

Enhancement of sales channel SKU linking to improve efficiency and decrease server resource enabling faster response times for order import.

Warehousing v3.5

V.3.5.160.85 Update (24.03.2023)

Update to Mailgun Credentials

Warehousing v3.5

V.3.5.160.84 Update (08.03.2023)

A patch was released to the SQL

Warehousing v3.5

V.3.5.160.83 Update (07.03.2023)

Release Notes

Despatch Cloud Ltd has recently updated its software to provide an improved experience for its users. With this update, our customers can create custom fields for orders without hassle. Fulfilment customers can also seamlessly view an order's return history.
Inventory linking has been improved to ensure that archived SKUs are not linked to channels, preventing inventory synchronisation issues. In addition, the software now allows our customers to archive SKUs via the general inventory upload, making the inventory management process even more efficient.
In addition, we have added the ability to the settings/label file to allow the printing of a second label, i.e. dangerous goods. Overall, this update ensures our customers have a seamless experience using Despatch Cloud software.

Warehousing v3.5

V.3.5.160.82 Update (03.02.2023)

Royal Mail tracking mitigation due to Royal Mail systems error.

Warehousing v3.5

V.3.5.160.81

Skipped

Warehousing v3.5

V.3.5.160.80

Skipped

Warehousing v3.5

V.3.5.160.79 Update (02.02.2023)

Release Notes

Tax information can now be added to mapping during the CSV upload of orders:
- Our customers can now quickly and accurately add tax information to their orders during the CSV upload process. This will save time and improve the accuracy of the data entered into the system.
The password reset functionality has been added to the system and can now be initiated via email! This feature provides our customers with a convenient and secure way to reset their password if they have forgotten it. Instead of contacting Support, they can initiate the password reset process directly from their email, making the process faster and more efficient.
We have added the ability for Fulfilment clients to edit the cost price.
The "Gift Message" order rule is now available for our customers! This feature allows our customers to add a gift message to their orders, which can be a valuable and personal touch for gift orders.

Warehousing v3.5

V.3.5.160.78 Update (24.01.2023)

Release Notes

We have released an update that includes improvements in the search function in Suggested POs(Purchase Orders) and discount compare calculation. These improvements will lead to a more efficient and seamless experience for our customers when using the software.
Also now Packeye is on the board! Packeye is a video recording implementation of the order being packed. To turn Packeye on, you need to go to Integrations and set it to enable. When loaded into the Packing Terminal you will need to allow it access to your connected camera, it will record until you press the submit button to get a label/shipment. Once the order is despatched, in the despatch details screen there will be a link to download the recording.

Warehousing v3.5

V.3.5.160.77 Update (18.01.2023)

Release Notes

We have made updates related to invoicing, package dimensions and weights, return locations and bulk delivery of batch products. These updates should improve the overall functionality of the software and provide a smoother and more efficient user experience.

Warehousing v3.5