• Domain change to "yourname".myhelm.app (please note this will log all users out. It's advisable to carry this out outside working hours)
• Auto Update Infrastructure for Helm WMS
  A new auto update infrastructure has been introduced. Helm WMS can now automatically update to the latest version, ensuring all users benefit from the newest features and fixes without manual intervention.
• Updated Helm Dashboard Graph
  The Dashboard graph has been redesigned with scrolling support and now displays daily statistics for despatched orders, created orders, and total sales. A refresh button is also available to update the data in real-time.
• New Cost-Based Stock Value History Report
  A new report titled Cost-Based Stock History Value has been added under Reports > Inventory. It can be enabled via General Settings > Stock Control. This report tracks cost prices from purchase orders, offering a more accurate average cost calculation.
• Order Tag Management During Import
  It is now possible to set custom order tags during order imports. If left blank, the system will continue to assign the import date as the default tag.
• Warehouse Location Cloning in Address Manager
  When creating a new warehouse in the Address Manager, users can now copy all locations from an existing warehouse. Additionally, location name uniqueness is now warehouse-based (excluding TOTE and ASSEMBLY locations).
• Auto Allocation for Batch Label Printing
  A new auto allocation feature has been added for batch label printing. Orders will be automatically allocated before being sent to batch print. Orders that cannot be allocated will be displayed separately, and only fully allocated orders will proceed to printing. Already allocated orders will not be reallocated.
• Delivery Chunking
  Deliveries with large inventory volumes will now be processed in the background via cron jobs, eliminating timeout issues across the UI and app.
• Despatched Order Archiving
  Orders older than 90 days that are marked as despatched will now be automatically archived daily. This improves search performance across the system. Archived orders can still be queried via filters and are not affected in app, public API, or dashboard status counts.
• Simplified Sales Channels and Courier Integrations Pages
  These pages have been updated to only display active channels and couriers for easier management. New entries can be added through a popup accessible via the button in the lower right corner.
• All Order Action Buttons Now Visible
  On the order detail page, all action buttons will now be visible at all times. If a button is not currently usable, it will appear disabled with a tooltip explaining the reason.
• Human-Readable Tags Feature
  A new feature under General Settings > Defaults allows the system to show only human-readable tags. Channel-sent tags that are unreadable will be automatically hidden, offering a cleaner UI.
• Partners API & App Store Added
  The new App Store, part of the Partners API, has been integrated into the system, allowing users to install apps with various functionalities. The previously existing app store has been renamed to Plugin Store.
• Warehouse Visibility for Inventory Locations
  Each inventory location in the UI now displays its associated warehouse, improving clarity.
• Fulfillment Clients Can Now View and Update Global Inventory Custom Fields
  For fulfillment-enabled accounts, fulfillment clients now have access to view and update global inventory custom fields.
• Sales Channel Info Displayed in Packing Terminal
  The sales channel name, platform icon, and URL are now shown on the Packing Terminal, improving transparency for packers.

• Parentheses Allowed in Inventory SKUs
  Inventory SKUs can now include the characters “(” and “)”, increasing flexibility in naming conventions.
• Name and Postcode Sorting Reintroduced for Orders
  Sorting orders by name and postcode has been re-enabled. To use this, the relevant setting must be activated in General Settings.
• Fixes Related to Custom Field Deletion
  Several issues related to the deletion of custom fields have been resolved.
• Multi-Line Description Handling in Order Imports
  Errors caused by multi-line descriptions in order import files have been fixed.
• UI Fixes Related to Helm Rebranding
  Various UI adjustments have been made to address inconsistencies introduced during the Helm rebranding process.
• System Maintenance Enhancements
  Updates have been applied to improve overall system performance and speed.
• Verify Product UI Overflow Issue Fixed in Packing Terminal
  A UI issue where high-inventory orders would overflow off the screen during product verification has been resolved.
• Incorrect Order Count with Merge Order Filter Fixed
  A bug that caused inaccurate order counts when the Merge Order filter was active has been corrected.
• Dashboard Warehouse Filter Hidden for Single-Warehouse Setups
  The Dashboard warehouse selection filter will now be hidden if only one warehouse is present in the system.

New Features

• FTP Sales Channel Integration
  Users can now integrate with Neuro via FTP, allowing them to send orders, product data, and receive inventory and fulfilment updates through structured CSV files.
• Single Sign-On (SSO) for Despatch Companies
  Introduced SSO functionality so users can log in once and access all connected products from one place.
• New Setting – “Fetch Confirmed Orders”
  Allows users to import already confirmed orders into Neuro, improving inventory tracking and data completeness.
  
  

Improvements to existing features

• BigCommerce – Fulfilment Sync Rate Improved
  Increased the processing rate of fulfilment syncs for BigCommerce, enabling better performance for high-volume merchants.
• Amazon Product Import Job Enhancements
  Addressed intermittent failures in Amazon product imports to ensure more consistent and reliable data flow.
• Mirakl Integration Enhancements
  • Converted 3-character country ISO codes to standard 2-character format.
  • Now saves shipping method labels from the shipping_type_label field during order import.
• DHL Plugin – Duties Paid Update
  For DHL UAT customers, duties paid field is now sent as null, and ordered product data is removed for better compatibility.
• Logging API E-Vault Migration
  Moved to a new vault system with automatic data deletion to maintain optimal log storage.
• Worker Temp File Cleanup
  Introduced an automated cron job to delete temporary files and maintain optimal storage on worker machines.
  
  

Bug fixes

• Shopify GraphQL – Order & Fulfilment Sync Fixes
  Resolved issues with order item import and fulfilment syncing in Shopify GraphQL integration.
• eBay Product Import Fix
  Fixed a file parsing error that was causing product imports from eBay to fail.
• Sprint Plugin – Zero Quantity Item Fix
  Addressed an issue where items with zero quantity were causing errors during sync.
• Logs Deletion Issue
  Fixed a problem where old logs were not being properly deleted.
• Hosted Pages Customisation Bug
  Resolved an issue that prevented customisations on hosted pages from displaying correctly.

• BigCommerce – Dynamic Bundling Setting Added:
  A new setting, "Use Dynamic Bundling," was added to handle bundle SKUs more effectively. When enabled, the system removes the parent bundle SKU during order import and replaces it with its child SKUs, distributing pricing and quantities accordingly to improve stock and customs documentation accuracy.

• Shopify – "Get Authorised Orders" Setting Added:
  Allows the import of authorised (but unpaid) orders to support inventory reservation for pending payments.
• Shopify – Fulfilment Sync:
  Resolved an issue causing fulfilment sync failures due to item count mismatches.
• Account Creation Fix:
  Fixed a bug related to account creation errors, improving platform onboarding.
• Rule Engine – Replace Order Item Action Fix:
  Corrected an issue where the rule action to replace order items wasn’t functioning as expected.
• Rule Engine Execution Chain Fix:
  Ensured rules execute based on priority order, so sequential rules function properly within a single workflow.
• Order Created Trigger Fix:
  The trigger now fires only after all order details, including items and addresses, have been fully imported.
• Fulfilment Status Recovery:
  Logic added to detect and reset fulfilments stuck in “in progress” status.
• Shopify – Product Customs Info Setting Fix:
  Corrected an issue where setting download_product_customs_information via API was not being saved properly.
• JD Plugin – Push Order Job Error Handling:
  Enhanced validation error messages for better clarity when push order jobs fail.
• Stock Update Logic Adjustment for Amazon:
  Resolved an issue where failed stock updates were not retried, even when product quantity was unchanged.
• Show Channel Products Endpoint Fix :
  Fixed the API endpoint for viewing channel products, which was previously failing for some users.
• Mirakl – Confirmation Order Import Fix:
  Orders previously marked as “already confirmed” were incorrectly stuck in the confirmation flow. We now treat them as regular orders to prevent confirmation errors.

• Despatch Cloud Rebranding Completed – Welcome to Helm!
  The WMS platform has officially rebranded from Despatch Cloud to Helm, now live with an updated name and refreshed user interface.
• App Store Renamed to Plugin Store
  The section previously known as the App Store has been renamed to Plugin Store. This change serves as a foundational step for the upcoming partners platform, where a new App Store will be introduced.
• Bulk Requeue for Archived Failed Jobs
  A new bulk action has been added to the Failed Jobs archive, allowing users to requeue all failed jobs in a single action, streamlining error recovery processes.
• Sorting Options Updated on Order Index Page
  The name and postcode options have been removed from the sorting menu on the Order Index page. The default sort order has been updated to “Date Received: Newest to Oldest” for improved usability.
• Bulk Action Support for Pause Stock Sync
  The previously introduced Pause Stock Sync feature now supports bulk updates via the UI and importer. This allows users to easily pause stock sync for multiple products at once.

• Allocation Removal on Order Split
  When an order is split, any previously reserved allocations will now be removed. This ensures accurate allocation logic. (Note: This change does not affect the “Split by Unallocatable Items” bulk action, which continues to work as intended.)
• Fix for Channel Order Import Failures Due to Discounts
  An issue where orders could not be imported due to invalid discount data from channels has been fixed. Orders will now import successfully, even if the discount data is incorrect. Such discrepancies can now be corrected directly from the WMS UI.
• Sale Type Related Courier Issues Resolved
  Various issues involving couriers and sale types have been addressed to ensure correct courier assignment and processing.
• Contact Creation Issue in Order Imports Resolved
  A problem where contacts were not created during order imports has been fixed. Contact creation now requires the presence of shipping name, shipping address line one, and shipping address ISO code. If these are missing, contact records will not be created.
• Improved Handling of Order Total Tax Errors
  Tax validation logic for order totals has been revised. Instead of stopping the process with an error, the system will now display a warning message and log the issue on the order for further review.
• Auto Shipment Process Fixed for Packing Instruction Popups
  An issue where Auto Shipment failed when packing instructions were shown as a popup has been resolved. Auto Shipment will now resume automatically once the popup is closed.

• We’ve added a new API called separate parcel labels — this lets each parcel in a multi-parcel shipment generate its own label, making things much easier for customers with complex orders.
• You’ll also notice a redesigned login page. It now matches the rest of our platform for a more consistent experience, especially if you’re switching between products.
• And finally, we’ve fixed some courier-specific bugs that were causing trouble for a few users — including updates for Transglobal, ArrowXL, Starlinks, DHL, Amazon, APC, Royal Mail and more.

• Helm Introduction Banner 

• Helm (Rebranding) Preparation Banner Added to Dashboard
  Preparations for the Helm rebranding have begun. As part of this, a banner has been added to the Dashboard to inform users of the upcoming changes.
• PUDO ID (Channel Specifics) Support Added
  Support for channel-specific PUDO IDs has been added to the system, enabling more flexible delivery point integrations per channel.
• Visibility of Channel Alt ID and Sales Channel Hyperlinks for Fulfillment Clients
  Fulfillment clients can now view the Channel Alt ID and sales channel hyperlinks, improving transparency and access to relevant channel data.
• Warehouse Selection for Inventory Locations in the App
  A new feature has been introduced in the mobile app, allowing users to select a warehouse when managing inventory locations.
  
  

• Tax Calculation Issues Fixed During Order Copy and Split Operations
  Tax-related issues that occurred when copying or splitting orders have been resolved, ensuring accurate calculations.
• Issues Related to Cancel Label and Reset Order Options Resolved
  Bugs affecting the Cancel Label and Reset Order functionalities have been fixed, restoring expected behavior and improving reliability.
• Order Inventory Retrieval Issue Caused by Archived Products Fixed in App Tote Assignment
  A bug that prevented the system from finding order inventory during product assignment to totes via the app, due to the presence of archived products, has been resolved. The process will now correctly handle such cases.

• Windsor Framework Support- Orders now fully supports all functions related to Windsor Framework.
• PUDOID Support-  Orders now supports Pick up and drop off location ID's for supported channels and couriers.

• Fetch PUDO ID for Shopify: Allows users to retrieve local pickup location IDs from Shopify and send them via webhook for label creation.
• Order Cancellation Sync: Users can enable automatic cancellation tracking for Shopify, eBay, Amazon, and TikTok. Cancelled orders will not sync if they haven't been sent yet.
• Bol.com API Upgrade: Updated to the latest API version.
• Product Title Management in UI: Users can now add/edit product titles directly in the interface.
• V7 Quantity Adjustment: Added support for adjusting main product quantities via API.

• Magento 2 Order Import: Resolved missing product name issue.
• Amazon Stock Update: Migrated to Amazon’s new inventory update API.
• Sprint Plugin: Orders with 0-quantity items no longer cause errors.
• Return Plugin: Now uses the primary order ID for consistency.
• Amazon Ireland & South Africa: Added support for these marketplaces.
• is_connected Field Fix: Now correctly updates when persistent errors occur.

• Warehouse Selection Added to Dashboard
  A warehouse selection feature has been introduced on the Dashboard. This allows users to view order counts by status, filtered based on the warehouses linked to the orders’ sales channels.
• Close Parent Shipment and Pallets with Single Button for DHL BBX/BBE Couriers
  A new functionality has been added for DHL couriers with BBX and BBE setup, allowing users to close parent shipments and pallets with a single button. This also enables cancellation of mistakenly opened pallets or parent shipments.
• Order Tags Included in Public API Order Detail Response
  The order detail route response in the Public API now includes order tags, providing more detailed and contextual information.
• Smarty Integration for Extra Label Templates
  Smarty templating has been integrated into extra label templates, allowing order data to be dynamically set within TPL files using Smarty syntax.

• Improved Validation for Custom Fields in Inventory Creation via Public API
  An issue where invalid custom fields in the payload caused improper validations during inventory creation via Public API has been resolved. Custom fields are now validated before inventory creation, preventing incomplete or invalid data from being processed.
• Archived Products Hidden from HH Scanners
  Archived products will no longer be displayed or searchable on HH scanners, ensuring cleaner and more accurate scanner interfaces.
• Allocation Check Conflict Resolved Between Verify Products and Automatic Shipment
  A conflict in allocation control when both Verify Products and Automatic Shipment features were enabled has been fixed.
• Additional Validations for Split Orders View
  Extra validations have been added to the Split Orders view to prevent issues caused by multiple button clicks.
• Fulfillment Clients Restricted from Viewing Location Data in Inventory API Routes
  In the Public API inventory routes, fulfillment clients are now restricted from accessing location data, maintaining appropriate data boundaries.
• Preserving User Input on Error During User Creation
  When adding a new user to the system, previously entered information will now be retained if an error occurs, avoiding the need to re-enter data.
• Archived Products No Longer Displayed on Stock Warnings Page
  The issue where archived products were being listed on the Stock Warnings page has been resolved. Archived products will no longer appear on this page.
• Incorrect Fulfillment Client Assignment Fixed in PO Creation from Inventory Page
  A bug where incorrect fulfillment clients were being assigned during PO creation via the inventory page for fulfillment-enabled accounts has been resolved.

• Purchase Order Pre-Booking System Launched for Fulfillment Accounts
  The Purchase Order Pre-Booking system is now live for accounts with fulfillment features enabled. This feature allows fulfillment centers to acknowledge the arrival of a delivery by entering the number of boxes received. Once submitted, an automated email notification will be sent to the fulfillment client, informing them of the exact number of boxes delivered.
• Pause Stock Sync Functionality
  Users can now pause stock synchronization for products for a designated period of time. This feature is available for both bulk actions and individual products.
• Enhancements to Auto Pick Creation Public API Endpoint
  The Auto Pick Creation Public API endpoint now supports minimum order quantity and order ID as additional parameters. The API documentation has been updated accordingly.
• Endpoint Additions and Updates for Upcoming App Features
  Several API endpoints have been added and updated in preparation for new features that will soon be available in the app.

• Fix for Creating New Channels with Default Location
  An issue where creating multiple new channels with a default location would fail has been resolved. The system now properly handles the addition of multiple channels without errors.
• Improvements and Fixes in Full Order Export
  Various bug fixes and enhancements have been implemented in the Full Order Export process to improve stability and performance.
• Fix for Duplicate Tags When Adding Tags to Orders via Public API
  A bug causing duplicate tags when adding tags to orders via the Public API has been fixed. Tags will now be assigned correctly without duplication.

• 51 New Channels Integration via Mirakl:
  We've added support for 51 new channels through Mirakl and updated the integration images for all Mirakl-supported channels for improved clarity.

• StoreLogix Plugin Integration:
  The integration has been adjusted to accept XML data responses from the API, ensuring seamless data exchange.
• Amazon Yodel Courier Tracking Numbers:
  Tracking numbers have been updated to remove an extra "J", preventing issues with VTR dropping.
• Not on the High Street Channel Integration:
  Resolved an order product import issue to ensure more accurate order processing.
• Bigcommerce Integration – Courier Mappings:
  Adjusted DHL courier mappings for better alignment with shipping requirements.

• Tracking without Credentials:Customers can now track shipments without needing an account with the courier, simplifying the tracking process.
• Voila UI Tracking Statuses:Resolved an issue where tracking statuses for shipments with multiple parcels were incorrectly pulled from a single parcel. Each parcel now displays its respective tracking status accurately.
• Courier Errors Page:Now accessible to all users, this page aggregates all courier error messages in one place, complete with an AI-generated summary, enabling faster issue resolution.

• PPI Courier Label Size: Adjusted the label size for PPI courier shipments to ensure proper formatting.
• FedEx Label Creation Data: Fixed data issues sent to FedEx for label creation, resulting in more reliable label generation.
• Tax ID Field for Ship-From Addresses:Added a Tax ID field to the ship-from addresses on Royal Mail and Procarrier couriers, accommodating regions such as Brazil, South Korea, and Mexico where Tax IDs are required.
• Smart Shipping Rules Adjustment:Fixed an issue with the "Exclude SKU" input in smart shipping rules to ensure accurate order filtering.

• Pick Routes Added to Public API
  Pick routes have been added to the Public API, and the documentation has been updated accordingly.
• Fulfilment Client Routes Added to Public API
  Fulfilment client routes have been added to the Public API, and the documentation has been updated accordingly.
• Integration of “Restrict Orders By Location” Setting with WMS
  The “Restrict Orders By Location” setting in Channels has now been fully integrated with WMS.

• Warehouse Stock Webhooks Now Trigger on Global Availability Changes
  Warehouse stock webhooks will now be triggered when there is a global availability change.
• Missing Fulfillment Client Column Added to Stock Value History
  The Stock Value History now includes the Fulfillment Client column. This update will be automatically reflected in daily reports generated after the update.
• Stock Level Import Issue Resolved
  An issue causing stock levels not to update during stock level imports has been fixed.

• Not On The High Street – Product Options Support
  We now retrieve product options for orders from the Not On The High Street channel, ensuring more accurate order processing.

• API Improvement – is_connected Field Added
  The is_connected field is now available in the channel list endpoint of our API for all sales channels.
• Shopify App – Webhooks Fixed
  Issues affecting webhook functionality in our Shopify App have been resolved.
• Brightpearl – Increased Order Processing Capacity
  The get order job request sequence has been adjusted to align with Brightpearl’s new rate limits. We can now process 7 times more orders than before.
• StoreLogix – Push Order Job Fix
  Adjustments have been made to StoreLogix to resolve push order job issues.
• Amazon MCF – Fulfillment Data Fix
  The issue with retrieving fulfillment data from the Amazon MCF plugin has been resolved.
• Credit Status Relocated
  The credit status has been moved from the main page banner to the Settings page. Visit the Settings page to check your available credits.
• Stats Page – Fulfillment Count Adjustment
  The fulfillment count on the Stats page now displays all fulfillment counts, not just pending ones.

• Windsor Framework Integration Completed
  The Windsor Framework integration has been finalized. Users can now select B2B or B2C options for orders. Additionally, fields such as UKIMS Number, Export Reason, and Sender Deferment Account can be updated.
• Automatic Email Template Creation for New Fulfillment Clients
  The system has been updated to automatically generate email templates for newly created fulfillment clients.
• Fulfillment Filter Added to API Pick Creation Endpoint
  The Pick Creation API endpoint now supports filtering by fulfillment.
• Default Hiding of Zero Required Inventory in Stock Replenishment Screen
  The Stock Replenishment screen will now hide inventory items with a required quantity of 0 by default.
• Purchase Order Notes Routes Added to Public API
  Public API now includes routes for managing Purchase Order Notes.
• Purchase Order Tags Routes Added to Public API
  Public API now includes routes for managing Purchase Order Tags.
• Failed Job Queue Screen Added
  A new Failed Job Queue screen has been introduced, allowing users to view archived failed jobs and requeue them if necessary.

• Retail Price No Longer Set for Inventory Created via Channels
  The retail price from channels will no longer be automatically set on inventory items, as pricing may vary across different sales channels.
• Client-Related SKU Display Issue Fixed in Stock Locations Report
  Resolved an issue where client-related SKUs were not being displayed correctly in the Stock Locations Report.
• Fixes for Allocation Issues in Automatic Shipment Process
  Several issues related to order allocation within the Automatic Shipment process have been addressed and resolved.

• Rebranding: Shipping is now rebranded as Voila.
• DPD Germany: Added SMS notification option as a courier-specific field.
• DPD: Completed necessary work for the Windsor Framework.
• GLS IE Integration: Finalized the integration.
• Shipment Export: Improved export speed and performance.

• Rush Tracking: Finalized the integration.
• DX Freight Tracking: Finalized the integration.

• Return Plugin: Now supports sending all orders. Customers can choose to send only fulfilled orders or all orders to our Return product by toggling the "Send Fulfilled Orders on Channels" setting under Return Plugin settings.
• Daily Missing Order Sweeper: Adjusted to check the last 26 hours instead of 48 hours at 14:00 to reduce the time spent.
• Shopify Integration: Added the Is_Connected field to the Shopify channel in the List Channels endpoint, allowing customers to detect whether Shopify is successfully connected or if the connection has broken.
• Etsy Inventory Syncing: Introduced a 20-second delay between deactive_products and submit_inventory requests to prevent errors when submitting inventory updates for inactive products.
• Free Agent Tool Adjustment: Adjusted to support custom plans and store the Plan Code data.
• Shopify App Webhooks: Fixed an issue causing webhook requests to error by adjusting the endpoints to prevent failures.
• Stats Page: Optimized to work 3x faster. The authorization issue with the export function is resolved, and auto-fill is added for the date selection in exports.

• Shopify Plugin: Shopify is now available as a plugin, allowing users to create orders on Shopify from any other sales channel.
• Company Page Enhancements:
  • Added source information to indicate whether a company was created via UI, API, Returns, or WMS V7.
  • Displayed active sales channel, plugin, and webhook connection counts to easily identify inactive companies.
• Shopify Order Restriction by Location:
  • Orders from selected locations are now imported first, and items are filtered after import.
  • Previously, all orders were imported and then filtered, which slowed the process. This change improves order import speed significantly for customers that have high volume of orders.